Refund & Return Policy
Last Updated: January 5, 2026
Our Commitment
At BluWavs, we stand behind the quality of our digital business templates and resources. We want you to be completely satisfied with your purchase.
Important: Due to the instant, digital nature of our products, special refund terms apply. Please read this policy carefully before making a purchase.
30-Day Money-Back Guarantee
100% Satisfaction Guaranteed
We want you to be completely satisfied with your purchase. If for any reason you're not happy with your templates, simply contact us within 30 days of your purchase for a full refund. No questions asked.
Our commitment to you:
- 30 full days to try our templates
- No questions asked - if you're not satisfied, we'll refund you
- Full refund to your original payment method
- Quick processing - refunds typically processed within 3-5 business days
Refund Exceptions
We may grant refunds in the following exceptional circumstances:
1. Technical Issues
If you experience technical problems preventing you from downloading your purchased product and our support team cannot resolve the issue within 48 hours.
2. Duplicate Purchases
If you accidentally purchase the same product twice, we will refund the duplicate charge upon verification.
3. Product Not as Described
If the product you receive is materially different from what was advertised (e.g., wrong file format, corrupted files, missing content).
4. Billing Errors
If you were charged incorrectly due to a system error or pricing mistake on our end.
How to Request a Refund
Time Limit: All refund requests must be submitted within 30 days of the original purchase date.
Steps to Request:
- Contact Us: Email [email protected] or call 228-217-5188
- Provide Details: Include your order number, purchase date, and detailed explanation of the issue
- Include Evidence: Attach screenshots or documentation supporting your claim (if applicable)
- Response Time: We will respond within 2-3 business days with a resolution
What to Include in Your Request:
- Full name and email address used for purchase
- Order/transaction ID from confirmation email
- Product name(s) purchased
- Clear description of the issue
- Screenshots (if technical issue)
- Your preferred resolution
Refund Processing
If your refund request is approved:
- Processing Time: Refunds are processed within 5-7 business days of approval
- Refund Method: Funds will be returned to the original payment method used for purchase
- Stripe Processing: Refunds are issued through Stripe; timing may vary by bank (typically 5-10 business days)
- License Revocation: Your license to use the product is revoked upon refund approval
- Notification: You will receive email confirmation once the refund is processed
Refund Policy Details
To ensure a smooth refund process, please note:
- Refund requests must be made within 30 days of purchase
- Requests after 30 days may be considered on a case-by-case basis
- We recommend downloading templates promptly after purchase
- If you have questions about compatibility, please contact us before purchasing
- We're always happy to help troubleshoot any issues you encounter
Chargebacks & Disputes
Please Contact Us First: Before filing a chargeback or dispute with your bank/credit card company, please contact us directly. We are committed to resolving issues fairly and quickly.
Initiating a chargeback without first attempting to resolve the issue with us may result in account suspension and legal action. Chargebacks are costly for small businesses and should only be used as a last resort for fraudulent or unauthorized charges.
Exchanges & Product Swaps
While we do not offer traditional exchanges, we may consider product swaps in rare circumstances:
- If you purchased the wrong product by mistake
- If a product doesn't meet your needs and you'd prefer a different template
- Within 7 days of purchase
- Subject to our approval on a case-by-case basis
Contact us to discuss exchange options.
Our Quality Commitment
While our refund policy is strict, we are dedicated to your satisfaction:
💬 Pre-Purchase Support
Have questions before buying? We're here to help you make an informed decision.
📧 Email Support
Post-purchase assistance with technical issues or questions about using our products.
🔄 Product Updates
We continuously improve our templates based on customer feedback.
📋 Detailed Descriptions
Clear product descriptions, feature lists, and format specifications to help you choose.
Frequently Asked Questions
Q: Can I get a refund if I don't like the template?
A: Unfortunately, no. Digital products cannot be "returned" once downloaded. We encourage you to review product details and contact us with questions before purchasing.
Q: What if the file won't open on my computer?
A: Contact us immediately! We'll help troubleshoot. If it's truly a corrupted file and we can't resolve it, you may be eligible for a refund.
Q: I accidentally bought the same product twice. What should I do?
A: Email us immediately with both order numbers. We'll verify the duplicate and issue a refund for one of them.
Q: How long do I have to download my purchase?
A: You can access your purchased products anytime through your account dashboard. We recommend downloading immediately and saving to your device.
Questions About Refunds?
We're here to help! Contact us if you have concerns about your purchase:
BluWavs Customer Support
30 N. Gould St., Sheridan, Wyoming 82801
Email: [email protected]
Phone: 228-217-5188
Support Hours: Monday-Friday, 9 AM - 5 PM CST
Stripe Compliance: Our refund policy complies with Stripe's payment processing requirements and applicable consumer protection laws. This policy is designed to balance fairness to customers with the unique challenges of selling digital products.